Careers

Marketing Cum Customer Happiness (Full Time/Internship)

Want to be part of the fastest-growing healthy living movement in Asia-Pacific?
Our mission is to make it easy to feel good everyday -
My Weekend Plan allows you to discover and book hobby classes around you for this weekend.
We are now hiring a Marketing Cum Customer Happiness Intern to join our dynamic team based in KL!
Key Responsibilities
Your main responsibility is to keep our customers happy
• Handle enquiries and complaints via calls, live chats and email
• Ensure all calls are attended to in a professional and courteous manner
• Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion
• Be a subject matter expert of My Weekend Plan from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge
• Influence the direction of My Weekend Plan. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience
• Assist in class listing by our lesson providers
• Be accountable. You are the voice of the customers. You need to proactively seek for action and solution until each concern of customer is addressed
• Working closely with pioneering team, executing various marketing initiatives in a fast-paced and dynamic environment.
Requirements:
This role is perfect for those who love to be up and about, constantly engaging with people, and not afraid to get their hands dirty. You must be able communicate in a clear and engaging manner. Even better if you are fearless and bold when it comes to engaging with people. You must have grit and be very hard working. A can-do attitude is absolutely necessary. These qualities beat technical skills or grades. You must also be a self-regulating, independent person who is accountable, passionate, and able to collaborate effectively with others. Brownie points if you are skilled in graphic design!
What you get:
Attractive compensation and allowances that are above the industry standard for interns. An opportunity to work with a team from various fields and gain valuable exposure that you won’t be able to find in a classroom. Experience a work culture that is open and feedback-driven that can help you develop real-world skills like project management and effective communication. Enjoy a trendy and open office that has a flat hierarchy, which means you can walk up to anyone for advice, feedback or to share ideas Successful interns will be offered full-time positions.